General information
This website (moment0.mx) is operated by Moment0, whose owner is Roberto Ministro Rangel (Jumping Panda), with address at Huertas 8, Colonia La Virgen, C.P. 52149, Metepec, Estado de México, Mexico. In these terms, “we”, “us” and “our” refer to Moment0.
By using this site or ordering an invitation, you accept these Terms and Conditions and our Privacy notice. If you do not agree, please do not use the site or order the service.
Moment0 creates digital invitations: a page made for your event, opened from a link. We offer a digital service, not physical products.
These terms apply to the use of the site and to every order of an invitation. If we agree something different with you in writing, for example by WhatsApp or email, that specific agreement prevails.
1. Use of the site and eligibility
To order our services you declare that you are of legal age. You may not use the site for any illegal or unauthorized purpose, or transmit viruses or malicious code. Failure to comply with these terms may result in the immediate suspension of your access.
We reserve the right to refuse service to anyone, for any reason and at any time.
2. Our services and packages
We offer the Essential, Classic, Spark and Grand Moment packages. What each one includes is what is shown on the site at the time you order it.
We design your invitation in the theme you choose, with our own illustrations inspired by it. We do not include images, characters or officially licensed third-party material. If you choose a theme based on a third-party character, brand or franchise, you are fully responsible for having the corresponding permissions or licenses and for how it is used.
Some packages include a section with information for out-of-town guests, such as lodging, makeup, hair and transportation. That section only lists the details you provide to us. Moment0 does not provide those services, does not endorse them and does not refer to itself in them.
3. Prices and taxes
- Prices are shown in US dollars on the English version of this site and in Mexican pesos on the Spanish version, and include IVA (Mexican VAT).
- If you need an invoice, request it when you make your payment and share your tax details with us.
- Prices may change without prior notice. The price of an invitation you have already reserved does not change.
4. Payments
- You can pay online, with the methods available at the time of payment. We do not accept bank transfers for payments in US dollars.
- Online payments are made through external payment providers (Stripe, PayPal and Mercado Pago), which process your payment data directly, under their own terms and policies. We do not store your card details.
- Payment is 100% of the package upfront. We do not start your invitation until we receive the full payment.
You agree to give us truthful, complete and up-to-date payment information, and to make your payments on time. Because we offer a digital service and not physical products, no return policy applies. We reserve the right to refuse or cancel a request.
5. Your information and your materials
You send us the details of your event and the photos, texts, music and videos you want to use. We do not take the photos. We recommend clear, well-lit photos without filters. To keep them from losing quality, send them by WhatsApp as a document, by email or through the Drive folder we share with you.
You are responsible for the details being correct, such as names, dates, times and addresses. Review your invitation before approving it, because we are not responsible for errors that appear in information you gave us.
By sending us materials you confirm that:
- you have the right to use the photos, texts, videos and music you send us;
- the people who appear, including minors, authorized you or you are their mother, father or guardian;
- if you choose a background song, you are solely responsible for the usage rights to that music. Moment0 is not responsible for copyright claims, and we may change or remove it if we receive one.
6. Delivery times
Your invitation takes 15 business days from the moment we have all your information: details, photos and text. If you send us incomplete or late information, delivery is pushed back by the same amount.
We recommend ordering at least 6 weeks before your event, or 2 to 3 months ahead for a wedding or quinceañera. We do not guarantee delivery before the date of your event if you request it with less notice.
7. Changes
- Each package includes rounds of changes: Essential 1, Classic 2, Spark 2 and Grand Moment 3.
- A round is when you send us all your changes together in one message.
- Each additional round costs $6.
- If a detail changes after delivery, such as the time or the place, we update it for $6 per change. Your same link updates, so you do not have to send it again.
8. Changing packages
You can upgrade your package after ordering by paying the difference. We recommend choosing your package from the start, because we plan each invitation in advance. If your plans change, we are happy to review and adjust.
9. Cancellations and refunds
Once you order and pay, there are no cancellations or refunds. If we have not yet started developing your invitation, we may review your case, without that obliging us to accept the cancellation or to return the payment.
Once we start developing your invitation, there are no refunds of any kind. Because we offer a custom-made digital service, no general return policy applies.
10. How long your invitation stays online
Your invitation is available online for 3 months in the Essential and Classic packages, and 6 months in Spark and Grand Moment, counted from the moment you approve your invitation. After that time we deactivate the link.
Before it expires, we recommend saving what you need, such as the guest list or the photos from the shared album.
11. Operation and availability
Your invitation opens directly from the phone's browser, with nothing to download. Its operation depends on the internet connection, the browser and third-party services, such as hosting, WhatsApp and maps. We do not guarantee that the service will be uninterrupted or error-free.
12. Your guests and RSVPs
You decide who you share the link with. Anyone who has it can see your invitation, so share it only with the people you want to invite.
RSVPs, your guests' details and the album photos are delivered to you. You are responsible for how you use them. Moment0 does not organize your event or guarantee anyone's attendance.
13. Intellectual property
The design, illustrations, code and templates of Moment0 are ours. We give you a limited, non-exclusive, non-transferable license to use your invitation for your event. You may not reproduce, copy or resell our templates.
Your photos, texts and other materials remain yours. We only show your invitation as an example of our work if you authorize it.
14. Vendors, recommendations and third-party links
Moment0 is only a guide. The photographers, makeup artists, stylists, hotels, transportation providers and other vendors we recommend to you, or that are mentioned in your invitation, are completely independent from us. They are not our employees, partners or representatives.
If your event is in Mexico City or the State of Mexico, we are happy to share contacts for photographers we trust. It is only a recommendation: you decide whether to hire them, and the agreement is exclusively between you and the vendor. Moment0 is not responsible for their services, prices, quality, performance or any damage arising from them.
The site and the invitations may include links to third-party sites, such as gift registries, maps or social media. We do not control them and we are not responsible for their content or for what you contract with them.
15. Prohibited uses
It is prohibited to use the site or your invitation for illegal purposes, to harass, defame or discriminate, to present false or misleading information, to send spam or scrape, to infringe the rights of other people, to upload viruses or malicious code, or to interfere with the security of the site. We may suspend your access or deactivate your invitation if it is used in that way.
16. Disclaimer of warranties and limitation of liability
The site and the service are provided “as is” and “as available”. We do not guarantee that they will be uninterrupted, timely, secure or error-free.
To the maximum extent permitted by law, Moment0 and its collaborators will not be liable for indirect, incidental or consequential damages, such as loss of profits or data, arising from the use of the site or the service. Our total liability will not exceed the amount you paid for the invitation that gave rise to the claim. Where the law does not allow certain exclusions, our liability will be limited to the maximum permitted.
We are also not responsible for how your event turns out, or for failures of third-party services, such as WhatsApp, your internet provider, your guests' devices or the payment providers.
17. Indemnification
You agree to hold Moment0 and its collaborators harmless from third-party claims, including reasonable attorney's fees, arising from the materials you gave us or from your breach of these terms.
18. Personal information
The processing of your personal data is governed by our Privacy notice.
19. Errors and changes to the site
The site may contain typographical errors or outdated information. We reserve the right to correct them and to modify or discontinue the site or its contents without prior notice.
20. Severability and termination
If any provision of these terms is held invalid or unenforceable, the rest will remain in force. If you breach these terms, we may end the service without prior notice, and you will remain responsible for the amounts owed up to that point.
21. Entire agreement
These terms, together with the Privacy notice and whatever we agree with you in writing for your invitation, are the entire agreement between you and us and replace prior agreements.
22. Governing law and jurisdiction
These terms are governed by the laws of the United Mexican States. For their interpretation and enforcement, the parties submit to the competent courts of the State of Mexico, waiving any other jurisdiction that might apply to them. If you are a consumer, you can also go to the Procuraduría Federal del Consumidor (Profeco), Mexico's federal consumer protection agency.
23. Changes to these terms
We may update these terms by publishing the new version on this page and changing the date of last update. Changes do not affect invitations you have already ordered, unless the law requires it. Continued use of the site implies acceptance of the changes.
24. Contact
Do you have questions about these terms? Write to us:
Roberto Ministro Rangel (Jumping Panda)
Huertas 8, Colonia La Virgen, C.P. 52149, Metepec, Estado de México, Mexico
somos@moment0.mx · 722 931 3202